1. What is a Digital Code?
A Digital Code is a unique alpha-numeric digital key that is used to register and activate a game, music, application or software legally, produced by software publishers or by authorized distributors or providers. The specific functions of the digital codes depend on the platform that you choose. Since the codes are unique, hence, are for one time use only.
2. How can you assure me that the digital codes you're offering are legitimate?
With DataBlitz Digital Store, you may rest assured that you will only receive 100% guaranteed valid and unused digital codes from game publishers or authorized providers. Our protected digital key delivery system allows for automatic dispensing of only official codes.
3. How do I order a digital code from your digital store?
It's easy! Ordering a digital code only takes a few minutes.
4. Do I need to create an account to buy?
No. You are not required to create an account to buy from our website. You can use the Guest Checkout option on the DragonPay payment system to pay directly via the many payment methods DragonPay offers.
5. What payment methods do you accept?
We support payments by PayPal Express (PayPal, Credit Card, Debit Card) and DragonPay, which offers below payment methods:
6. If DragonPay is unavailable, how do I settle my payment?
7. Which currencies do you accept?
Our prices are in Philippine Peso (PhP), hence, you may only use the Philippine Peso currency in paying for your orders.
8. Are my personal details, credit/debit card details, mobile banking details safe?
Yes. We make sure that we only use a secure payment platform. DragonPay uses industry-standard Secure Socket Layer (SSL) technology to protect the transmission of your data from your browser to DragonPay servers. This is the same encryption technology used by all financial institutions worldwide. DragonPay does not store your online banking ID and password.
9. How long can I pay my order via Bank Deposit or Online Fund Transfer?
You will be given up to 48 hours (2 days) to settle your payment via bank deposit or online fund transfer to DataBlitz' account. Non-payment within 48 hours from the date of your order may result in cancellation of your order, but you may place your order again anytime.
10. How fast can I receive my digital code after placing my order?
Our digital key delivery system allows for automatic dispensing of codes. Once you settle your payment and pass any fraud checks, the digital key will be made available and sent to your email account a few minutes from placing your order and settling payment. Though there might be unexpected delays in some cases due to unforeseen circumstances.
Note, however, with Over-the-Counter/ ATM Banking and Non-Banking channel payments, there may be a couple hours delay before the payment is reflected in our system, so the digital code(s) may only be sent out after this time period.
Also, an additional processing time may be needed for over-the counter transactions done on weekends and holidays. We advise that you regularly check your email.
11. How do I redeem my digital code?
These are the general steps in redeeming your digital code:
Note: Make sure that your device has a stable internet connection and it meets the system requirements for the installation or activation of your game or software.
For detailed product key redemption guide, please refer to the applicable link(s) from the list below.
Links for Redeeming Keys:
12. How can you help me if I encounter an issue in redeeming my digital code?
If you encounter any problem in redeeming your code, you may email us at email@example.com or you may click on the appropriate link(s) from the list below.
Tech Support Links:
PSN - https://asia.playstation.com/en-ph/support/
13. I did not receive any order confirmation email. Will my order proceed?
Regardless of the payment method that you choose, you are supposed to receive an order confirmation email once you complete your order and got an order number. However, depending on the settings of your e-mail account, some confirmation emails might be routed to your other email folders, so if you can't locate the email in your inbox, please check your other folders. If you cannot locate the email at all, please let us know via firstname.lastname@example.org so we can resend the email to you.
14. I've already paid but did not receive my digital code? How do I retrieve it?
Except only with Over-the-Counter/ ATM Banking, and Non-Banking Channel payment methods, when you checkout and pay with the other options offered by DragonPay (Online Bank Transfers, Credits Cards, GCash), your digital code is normally sent to your email a few minutes after processing your payment. For payments via Over-the-Counter/ ATM Banking and Non-Banking Channel payments methods, code(s) will be sent to you depending on when the payment is finally reflected in our system (could take a few hours after you've settled your payment). Moreover, depending on the settings of your e-mail account, some emails might be routed to your other email folders so please check the other folders if you can't find it in your inbox. Otherwise, please let us know via email@example.com so we can resend the email containing your digital code(s).
15. I purchased a wrong subscription/denomination/region, may I still cancel my order?
As long as the digital key(s) has not been sent by e-mail, you can submit a request to cancel your payment. You can do this by contacting us via firstname.lastname@example.org. Otherwise, our system cannot provide refunds for the digital keys that have already been sent to you.
16. Do digital codes expire?
Basically, unlike promotional codes, digital codes don't expire, but it still depends on the subscription type of your code. Hence, please check the customer service of the platform associated with your code. Nevertheless, we recommend that you use the codes immediately to avoid any redemption issue.
17. Can I use my DB+ card in my transactions to earn or redeem points?
For now, your DB+ card is applicable at our physical stores only. We'll let you know once it is implemented in our digital store so please stay tuned!