FAQs

1. What is a Digital Code?

    A Digital Code is a unique alpha-numeric digital key that is used to register and activate a game, music, application or software legally, produced by software publishers or by authorized distributors or providers. The specific functions of the digital codes depend on the platform that you choose. Since the codes are unique, hence, are for one time use only.

     

    2. How can you assure me that the digital codes you're offering are legitimate?

      With DataBlitz Digital Store, you may rest assured that you will only receive 100% guaranteed valid and unused digital codes from game publishers or authorized providers. Our protected digital key delivery system allows for automatic dispensing of only official codes.

       

      3. How do I order a digital code from your digital store?

      It's easy! Ordering  a digital code only takes a few minutes.

      1. Select the item and add it to your cart. (You may add more items to your cart or change the quantity if you haven't completed your order yet. Just update your cart before checking out.)
      2. Check out and pay via DragonPay. DragonPay offers a myriad of payment methods from Credit Cards, DragonPay Prepaid Credits, Online Bank Transfers, E-Wallets, Over the Counter/ ATM Banking, GCash)
      3. Once your order is complete, you will receive your digital code via email. Redeem your digital code in the appropriate platform mentioned on the product page.

       

      4. Do I need to create an account to buy?

      No. You are not required to create an account to buy from our website.  You can use the Guest Checkout option on the DragonPay payment system to pay directly via the many payment methods DragonPay offers.

       

      5. What payment methods do you accept?

      We support payments by PayPal Express (PayPal, Credit Card, Debit Card) and DragonPay, which offers below payment methods:

      Credit Cards:
      MasterCard
      Visa

      Currently Supported Online Banks:
      BDO Internet Banking
      BPI Online/Mobile
      Chinabank Online
      EastWest Bank
      Landbank ATM Online
      Maybank Online Banking
      Metrobankdirect
      PSBank Online
      RCBC Online Banking
      Robinsons Bank Online Bills Payment
      Unionbank Internet Banking
      UCPB Connect

      Currently Supported Over-the-Counter/ATM Banking:
      AUB Online Cash Payment
      BDO ATM
      BDO Cash Payment
      BDO Network Bank Cash Dep
      BPI Bills Payment
      Chinabank ATM Cash Payment
      EastWest Online/Cash Payment
      i2i Rural Banks
      Landbank Cash Payment
      PNB Internet Banking Bills Payment
      PNB CashPayment
      RCBC Cash Payment
      RobinsonsBank Cash Payment
      Security Bank Cash Payment
      Unionbank Cash Payment
      UCPB ATM Cash Payment

      Currently Supported Non-banking Payment Channels:
      Bayad Center
      Cebuana Lhuillier
      ECPay (Pawnshops, Payment Centers)
      LBC
      M. Lhuillier
      Palawan Pawnshop
      RD Pawnshop
      RuralNet Banks and Coops
      SM Department Stores/SM Supermarket/Savemore

      E-Wallets:
      Coins.ph
      Dragonpay Prepaid Credits
      GrabPay
      GCash

      For a more complete listing on the types of payment methods accepted through DragonPay, upon checkout and upon advancing to the DragonPay Payment window, you should be able to see the full list of payment methods available.


      Note: A service charge might be incurred for over-the-counter payments depending on your preferred bank. A processing fee is also required for online fund transfers. Rates depend on your chosen bank. So please check before you proceed with your online fund transfer transaction. Also, please note that an additional processing time may be needed for over-the-counter transactions as some banks can only reflect the payments on the following Monday.

       

      6. If DragonPay is unavailable, how do I settle my payment?
      Occasionally, when DragonPay is unavailable, we also support direct payments via online fund transfer or over-the-counter bank deposits. So please settle the amount to any of the following banks:

          METROBANK
          Account Number: 087-7087802376
          Account Name: ORION CEPHEID, INC.

          BDO
          Account Number: 002058014449
          Account Name: ORION CEPHEID, INC.

          BPI
          Account Number: 4793-0438-78
          Account Name: ORION CEPHEID, INC.

      Note: A service charge might be incurred for over-the-counter deposits done from outside Metro Manila, depending on your preferred bank. A processing fee is also required for online fund transfers from a different local bank. Rates depend on your chosen bank. So please check before your proceed with your online fund transfer transaction. However, an additional processing time may be needed for over-the counter transactions done on weekends and holidays. We advise that you regularly check your email.

       

      7. Which currencies do you accept?

      Our prices are in Philippine Peso (PhP), hence, you may only use the Philippine Peso currency in paying for your orders.

       

      8. Are my personal details, credit/debit card details, mobile banking details safe?

      Yes. We make sure that we only use a secure payment platform. DragonPay uses industry-standard Secure Socket Layer (SSL) technology to protect the transmission of your data from your browser to DragonPay servers. This is the same encryption technology used by all financial institutions worldwide. DragonPay does not store your online banking ID and password.

       

      9. How long can I pay my order via Bank Deposit or Online Fund Transfer?

      You will be given up to 48 hours (2 days) to settle your payment via bank deposit or online fund transfer. Non-payment within 48 hours from the date of your order may result in cancellation of your order, but you may place your order again anytime.

       

      10. How fast can I receive my digital code after placing my order?

      Our digital key delivery system allows for automatic dispensing of codes. Once you settle your payment and pass any fraud checks, the digital key will be made available and  sent to your email account a few minutes from placing your order and settling payment. Though there might be unexpected delays in some cases due to unforeseen circumstances.

       

      Note, however, with Over-the-Counter/ ATM Banking and Non-Banking channel payments, there may be a couple hours delay before the payment is reflected in our system, so the digital code(s) may only be sent out after this time period.

       

      Also, an additional processing time may be needed for over-the counter transactions done on weekends and holidays. We advise that you regularly check your email.

       

      11. How do I redeem my digital code?

      These are the general steps in redeeming your digital code:

      1. Go to the Games and Software Library of your platform. (e.g. PSN, Xbox Live, eShop)
      2. Select the Redeem Code associated with your order.
      3. Enter the code exactly as shown within the redemption process on the appropriate device and follow the on-screen instructions to complete the process.

      Note: Make sure that your device has a stable internet connection and it meets the system requirements for the installation or activation of your game or software.

       

      For detailed product key redemption guide, please refer to the applicable link(s) from the list below.

       

      Links for Redeeming Keys:
      PSN - https://www.playstation.com/en-us/explore/playstationnetwork/redemption/
      XLIVE - https://support.microsoft.com/en-us/help/10604/microsoft-account-redeem-gift-card-or-code
      NSW e-Shop - https://en-americas-support.nintendo.com/app/answers/detail/p/994/c/186/a_id/22429
      Steam - https://store.steampowered.com/account/redeemwalletcode
      iTunes - https://support.apple.com/en-us/HT201209
      GooglePlay - https://support.google.com/googleplay/answer/3422659?hl=en
      Amazon - https://www.amazon.com/gp/help/customer/display.html?nodeId=201936940
      Blizzard - https://us.battle.net/support/en/article/11263
      EA - https://help.ea.com/en-us/help/account/ea-gift-card-information/
      Razer Gold - https://gold.razer.com/silver/redeem
      Roblox -https://en.help.roblox.com/hc/en-us/articles/360029650831-How-Do-I-Redeem-a-Promo-Code-
      Final Fantasy XIV Online 60-Day - https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=68087&ret=main
      World of Warcraft 60-Day - https://us.battle.net/support/en/article/11263
      Monster Hunter World Iceborne PC - https://game.capcom.com/manual/MHW_PC/

       

      12. How can you help me if I encounter an issue in redeeming my digital code?

      If you encounter any problem in redeeming your code, you may email us at digitalstore@datablitz.com.ph or you may click on the appropriate link(s) from the list below.

       

      Tech Support Links:

      PSN - https://asia.playstation.com/en-ph/support/
      XLIVE - https://beta.support.xbox.com/
      NSW e-Shop - https://en-americas-support.nintendo.com/
      Steam - https://help.steampowered.com/en/
      iTunes - https://support.apple.com/itunes
      GooglePlay - https://support.google.com/googleplay/?hl=en#topic=3364260
      Amazon - https://www.amazon.com/gp/help/customer/display.html
      Blizzard - https://us.battle.net/support/en/
      EA - https://help.ea.com/en/
      Razer Gold - https://support.razer.com/contact-support
      Roblox - https://www.roblox.com/support
      Final Fantasy XIV Online 60-Day - https://support.na.square-enix.com/index.php
      World of Warcraft 60-Day - https://us.battle.net/support/en/
      Monster Hunter World Iceborne PC - http://www.capcom.com/mhwsupport/

       

      13. I did not receive any order confirmation email. Will my order proceed?

      Regardless of the payment method that you choose, you are supposed to receive an order confirmation email once you complete your order and got an order number. However,  depending on the settings of your e-mail account, some confirmation emails might be routed to your other email folders, so if you can't locate the email in your inbox, please check your other folders.  If you cannot locate the email at all, please let us know via digitalstore@datablitz.com.ph so we can resend the email to you.

       

      14. I've already paid but did not receive my digital code? How do I retrieve it?

      Except only with Over-the-Counter/ ATM Banking, and Non-Banking Channel payment methods, when you checkout and pay with the other options offered by DragonPay (Online Bank Transfers, Credits Cards, GCash), your digital code is normally sent to your email a few minutes after processing your payment. For payments via Over-the-Counter/ ATM Banking and Non-Banking Channel payments methods, code(s) will be sent to you depending on when the payment is finally reflected in our system (could take a few hours after you've settled your payment).  Moreover, depending on the settings of your e-mail account, some emails might be routed to your other email folders so please check the other folders if you can't find it in your inbox. Otherwise, please let us know via digitalstore@datablitz.com.ph so we can resend the email containing your digital code(s).

       

      15. I purchased a wrong subscription/denomination/region, may I still cancel my order?

      As long as the digital key(s) has not been sent by e-mail, you can submit a request to cancel your payment. You can do this by contacting us via digitalstore@datablitz.com.ph. Otherwise, our system cannot provide refunds for the digital keys that have already been sent to you.

       

      16. Do digital codes expire?

      Basically, unlike promotional codes, digital codes don't expire, but it still depends on the subscription type of your code. Hence,  please check the customer service of the platform associated with your code. Nevertheless, we recommend that you use the codes immediately to avoid any redemption issue.

       

      17. Can I use my DB+ card in my transactions to earn or redeem points?

      For now, your DB+ card is applicable at our physical stores only. We'll let you know once it is implemented in our digital store so please stay tuned!

       

      Happy Gaming!